Shipping Information
Prices:
All prices are in NZD and include GST.
Delivery Address:
Please double-check your address and phone number to avoid delays with your order.
Freight Charges:
- Urban Delivery: A flat $7.50 packaging fee plus 5% of the total order.
- Rural Delivery (including Waiheke, Chatham, and Stewart Islands): A flat $13.50 packaging fee plus 5% of the total order.
- For larger parcels, rural freight may vary significantly. We'll contact you if additional costs apply.
- Oversized parcels (over 0.16 m³) cannot be delivered to rural addresses. We'll reach out for an alternative address if needed.
Pickups:
Orders can be picked up from our showroom free of charge. Please bring ID when collecting your order.
Delivery Times:
- Most small orders are dispatched the same or next business day.
- If an item is out of stock, we'll email you with an estimated delivery date.
- Delivery times vary based on location and season (e.g., holiday periods may cause delays).
- We use NZ Couriers for small parcels and Toll for larger deliveries.
Important Notes:
- No deliveries to P.O. Boxes.
- Ensure rural addresses are flagged as "Rural" to avoid delays.
- Include instructions for leaving larger parcels if no one is home (e.g., deliver to a workplace for faster service).
Missing Orders:
If your order hasn’t arrived within:
- 1–3 business days for urban deliveries, or
- 3–5 business days for rural deliveries,
please contact us, and we’ll track it for you.
Damaged Goods:
Inspect your order upon arrival. If items are damaged during transit, email us a photo of the damage and packaging within 24 hours of receipt.
International Orders:
We currently ship within New Zealand only. For international inquiries, please contact us directly