Shipping

Shipping Information

Prices:
All prices are in NZD and include GST.

Delivery Address:
Please double-check your address and phone number to avoid delays with your order.

Freight Charges:

  • Urban Delivery: A flat $7.50 packaging fee plus 5% of the total order.
  • Rural Delivery (including Waiheke, Chatham, and Stewart Islands): A flat $13.50 packaging fee plus 5% of the total order.
    • For larger parcels, rural freight may vary significantly. We'll contact you if additional costs apply.
    • Oversized parcels (over 0.16 m³) cannot be delivered to rural addresses. We'll reach out for an alternative address if needed.

Pickups:
Orders can be picked up from our showroom free of charge. Please bring ID when collecting your order.

Delivery Times:

  • Most small orders are dispatched the same or next business day.
  • If an item is out of stock, we'll email you with an estimated delivery date.
  • Delivery times vary based on location and season (e.g., holiday periods may cause delays).
  • We use NZ Couriers for small parcels and Toll for larger deliveries.

Important Notes:

  • No deliveries to P.O. Boxes.
  • Ensure rural addresses are flagged as "Rural" to avoid delays.
  • Include instructions for leaving larger parcels if no one is home (e.g., deliver to a workplace for faster service).

Missing Orders:
If your order hasn’t arrived within:

  • 1–3 business days for urban deliveries, or
  • 3–5 business days for rural deliveries,
    please contact us, and we’ll track it for you.

Damaged Goods:
Inspect your order upon arrival. If items are damaged during transit, email us a photo of the damage and packaging within 24 hours of receipt.

International Orders:

We currently ship within New Zealand only. For international inquiries, please contact us directly